Frequently Asked Questions

Most orders are processed and shipped within 1-3 business days. Only orders successfully processed by 4pm Eastern Time are eligible for same-day shipment. In case the product you selected is on backorder, you will receive notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.

Due to increased demand, inventory levels for some items sometimes deplete rapidly and some of our suppliers are occasionally unable to replenish our stock or dropship for us. While we do the best we can to a) remain fully stocked, b) fulfill all customer orders, and c) keep our shoppers up-to-date on product availability on our website, we occasionally experience a large volume of backorders and limited customer service capabilities. If you place an order with us and don’t receive shipping confirmation, you may wish to contact us via email or chat to check on the status of your order.

We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From the first visit to order delivery, we want you to be completely satisfied with your experience.

Here at the FactoryOutletStore, we not only care about our customer's order experience, but we also care about their safety. Due to the recent COVID-19 outbreak, we will not be accepting returns at this time. However, we are available to answers any questions or concerns you may have regarding your return/exchange. Please feel free to reach out to us at Customerservice@factoryoutletstore.com regarding any return/exchange questions. Thank you for shopping with the FactoryOutletStore & stay safe!

We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

You may return or exchange most merchandise for a refund within 30 days from date of purchase.

Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 days from date of purchase.

Bulk Packaged items have a 90-Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStore to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

We will not accept items back unless they are returned with the manufacturer's original packaging.

FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment.

NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than the following address:

FactoryOutletStore
777 E MacArthur Circle
Suite 111
Tucson, AZ  85714

Original shipping costs are non-refundable and the purchaser is also responsible for all return shipping costs. Please include a completed return/exchange form, a copy of your receipt, and a description of all problems you had with the packaged goods. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs you incur while returning or exchanging your purchase.

Brand New: All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced: A product can be designated as factory serviced for several reasons, including:

It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.

It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.

The manufacturer’s warranty period of all the products we sell is stated in the product description.

Brand New Items: All brand new items come with at least a 1 year manufacturer's warranty.

In addition to the manufacturer’s warranty that already comes with your product, you may purchase Factory Protection Plans on most of our products.

To learn more about your Factory Protection Plan, please click here.

Savings at FactoryOutletStore.com come in many forms on select items:

• Price reductions from our regular prices
• Lower prices than prices offered by manufacturers or other retailers for the same item
• Savings on refurbished, open box items when compared to the price of a new item
• Savings on main units or add-on items of bundle packages
• Per unit savings on multipacks
• ...and More!

Any available and applicable savings above are already reflected in our published prices.

Customers may also receive additional savings in the form of:

• Coupons and promo codes
• Rebates offered by manufacturers
• Discounts provided by our Call Center agents
• Free gifts

Prices and promotions are subject to change without notice at our sole discretion. Offers are valid while supplies last and can expire at anytime without advance notice. Discounts and savings are applied to select items only. Items may be excluded from any discounting and promotions to comply with manufacturers' pricing policies or at our sole discretion. Offers cannot be combined with other offers, promotions and coupons. Discount is not applied to protection plans, tax, shipping charges or past purchases. If you return items, or your order is canceled or rejected, you will not receive a refund for the value of the discount applied to your order. Other conditions, exclusions and restrictions may apply.

Please click here to view our full Privacy Policy.

Please click here to view our full Terms of Use.

FactoryOutletStore offers a full range of products produced by a variety of manufacturers. Please note that FactoryOutletStore.com does not in any manner allege any affiliation between the manufacturers and our corporation. FactoryOutletStore’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with FactoryOutletStore.com you acknowledge and agree that at no time is FactoryOutletStore making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.

Email: info@factoryoutletstore.com
Toll free: (888) 386-5705

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@factoryoutletstore.com. We would greatly appreciate it.